October 30, 2018
West London
Job Type
Financial Services
BI and Analytics
Salary Bracket
Scotland & UK


Our client is seeking an Application Support Analyst to provide a customer driven professional service as part of 3rd line Technical Support within the IT Operations team. You will ensure all queries are answered and issues/ problems resolved quickly and efficiently. You will provide quality support to the business of the assigned application services. Whilst minimising downtime, maintaining continuous improvements and to report on the performance of any service. Work with the test and development teams, assisting and building applications to support production, non-production and project requirements.

Principal Tasks

  • To provide 3rd line support for all tickets that are logged either remotely or desk side
  • Liaise with team members and external suppliers to identify resolutions to outstanding tickets that are not resolved and escalate where necessary
  • Perform Technical SME role for supported applications
  • Support the transition of 2nd and 3rd line support function from the Application and Architecture team to IT Operations
  • Maintain all support documentation, in a clear and detailed manner
  • Help automate existing health checks and improve
  • To provide ideas, plan and support the implementation of process improvements to ensure greater effectiveness of the support team
  • Help co-ordinate with production releases using the defined change control processes
  • Liaise with development following FRES’s Software Development Life Cycle (SDLC)
  • Proven software support experience
  • Very good knowledge in either Microsoft BizTalk or Dynamics AX required
  • Experience in the following would be beneficial:
    • Microsoft Threat Management Gateway
    • Dynamics CRM
    • C# language and OOP principles
    • SOA
    • Web technologies including HTML, JavaScript, Ajax and CSS


  • Experience in API and a good understanding of network protocols would be beneficial
  • Experience in monitoring and alerting
  • Some exposure in Java, Apache Tomcat, IIS, and other middleware products such as MQ would be beneficial
  • Knowledge of the following languages would be beneficial:
    • XML, XSLT, XPATH and XSD
  • Knowledge of database technologies including SQL, T-SQL, Oracle, SSIS and SSRS

Salary: £45,000 - £55,000

Related Jobs

March 22, 2019
Senior Business Analyst   Glasgow, Edinburgh, London
March 15, 2019
Change Delivery Manager   Glasgow and Edinburgh
March 15, 2019
March 12, 2019
March 5, 2019